Question 1

What is a managed IT service provider (MSP)?

Accepted Answer

A Managed Service Provider (MSP) is a company that takes ongoing responsibility for your IT infrastructure — monitoring, maintaining, securing it, and supporting your staff — for a predictable monthly fee.

Question 2

How much does managed IT support cost for a small business?

Accepted Answer

Managed IT support typically costs $99–$350 per user per month depending on the services included. increplus.com starts at $99/user/month with no setup fees.

Question 3

Does increplus.com work with businesses outside India?

Accepted Answer

Yes. increplus.com works fully remotely with clients in the USA, Singapore, UAE, Australia, and worldwide. Time zones are not a barrier.

Question 4

What is the response time for IT support issues?

Accepted Answer

Critical and urgent issues receive a sub-1-hour response time, available 24/7. Non-urgent requests are handled within 1 hour during business hours.